iBurst would like to address some of the concerns experienced by subscribers recently regarding the migration of existing customers to the new packages introduced on 1 April 2008.
We would like to emphasise that iBurst did not launch a new pricing structure on 1 April 2008, we simply streamlined our data packages to make them more intuitive for consumers. The existing packages did not change. The decision not to automatically migrate current subscribers to the new packages was influenced by feedback obtained from a significant number of customers requesting not to be migrated without their consent.
Customers who signed up with iBurst prior to 1 April wishing to migrate to the new packages may do so by contacting the iBurst accounts department at 0861 428 778. You will be required to complete a migration form and standard migration rules apply. A number of press releases were widely distributed notifying the public that migration to the new packages will need to be requested. A notification of iBursts new packages also appears on www.iburst.co.za. Our consultants are doing their level best to address individual queries as promptly and efficiently as possible.
For further information regarding iBurst products, the company's call centre can be reached 24 hours a day either via telephone (0860 IBURST or 0860 428 778) or email ([email protected]).
Source : https://mybroadband.co.za/vb/showthread.php/123669-Statement-from-iBurst